Frequently Asked Questions

How did you get my number?
Contacts in the Rapid Notify system are completely confidential and have been obtained from the emergency services database of listed telephone numbers.

What should I do when I am called?
When you receive an automated phone call from the Rapid Notify system, please listen carefully to the message. You will be informed as to the nature of the situation, and be given instructions. The message could possibly ask you to stay indoors until further notice or to evacuate the area immediately.

What if I miss the call?
If you do not answer your phone, the system will attempt to reach you with two additional calls. The system will leave a message on your answering machine if it picks up the call. If there has been no answer after three phone calls, your information will be recorded and delivered to the authorities for a possible follow-up or in-person alert, depending on the severity of the situation.

What if my number is unlisted?
Your information will be secure and will not be shared with anyone.

How do you know whom to call?
In the event of an emergency, local police, fire, EMS, health or city officials will indicate the physical area(s) to be notified and the Rapid Notify system will attempt to contact persons who reside in those locations.

Is the system secure?
The Rapid Notify system can only be accessed by authorized personnel, and all data is protected by state-of-the-art security protocols.